Last updated: 20 July 2026
These Terms and Conditions apply to your use of www.kennedydampproofing.co.uk and to surveys, quotations and services provided by Kennedy Damp Proofing.
1. About us
Trading name: Kennedy Damp Proofing
Email: info@hjkennedydampproofing.com
Telephone: 01273 110107
References to “we”, “us” and “our” mean the business identified above. “You” means the customer, website visitor or person arranging our services.
2. Website information
The content on this website is provided for general information only. It is not a substitute for an inspection of your property or professional advice based on its particular condition.
Descriptions of damp, mould, condensation, timber decay, woodworm and other defects are general. Similar symptoms can have different causes, and we cannot confirm the appropriate treatment without sufficient information or an inspection.
We make reasonable efforts to keep the website accurate and available but cannot guarantee that all content will always be complete, current or error-free.
3. Enquiries and bookings
Submitting a form, making an enquiry or requesting an appointment does not by itself create a contract for remedial work.
A booking is only confirmed when we have accepted it and, where applicable, received the required deposit.
You must provide accurate contact and property information and tell us about anything that could affect the inspection or work, including:
- Access restrictions
- Known hazards
- Asbestos or suspected asbestos
- Unsafe structures
- Concealed services
- Electrical or gas risks
- Occupants who may require special arrangements
- Parking or permit restrictions
- Any lack of authority to approve access or work
4. Survey fees
Our standard survey fee is £175 plus VAT, unless we agree a different amount in writing.
A 50% deposit is required to secure the survey appointment. The remaining balance is due on or before the date of the survey, unless agreed otherwise in writing.
If you subsequently instruct us to complete qualifying remedial work recommended in our quotation, the survey fee will be deducted from the cost of that work. This deduction:
- Applies only to work instructed directly from the relevant survey or quotation;
- Cannot be exchanged for cash;
- Cannot normally be transferred to another person or property; and
- May be subject to any validity period stated in the quotation.
We will confirm the applicable arrangement before you book.
5. Rescheduling and cancellation
Please give us as much notice as possible if you need to rearrange or cancel an appointment.
Our cancellation charges are:
- More than [48 HOURS] before the appointment: [INSERT POLICY]
- Less than [48 HOURS] before the appointment: [INSERT POLICY]
- Failure to provide access or attend: [INSERT POLICY]
Any cancellation charge will be reasonable and will reflect the work undertaken, time reserved and losses we cannot reasonably avoid.
We may rearrange an appointment because of illness, unsafe conditions, severe weather, vehicle problems or other circumstances outside our reasonable control. If we cannot offer a suitable alternative, we will refund any amount paid for services not supplied.
6. Consumer cancellation rights
If you are a consumer and book by telephone, email, online or at your home, you may have a legal right to cancel the contract within 14 days without giving a reason.
If you ask us to carry out a survey or begin work during that cancellation period, we may require your express request and acknowledgement. If you then cancel after work has begun, you may have to pay a proportionate amount for services already supplied.
Once a service has been fully performed during the cancellation period, you may lose the right to cancel if you expressly requested early performance and acknowledged that consequence.
These terms do not affect your statutory rights.
7. Access to the property
You are responsible for ensuring:
- We have safe and reasonable access to the property;
- The necessary owner, landlord, tenant or managing-agent permissions have been obtained;
- Relevant areas are reasonably clear and accessible;
- Children and pets are kept safely away from inspection and working areas; and
- Parking arrangements or permits have been explained in advance.
Unless expressly included, we are not responsible for moving heavy furniture, lifting fitted flooring, removing stored belongings or opening up concealed parts of the building.
If access is unavailable or unsafe, we may be unable to complete the appointment and a further charge may apply.
8. Surveys and reports
Our findings are based on the parts of the property that are visible and reasonably accessible at the time of the inspection.
Unless specifically agreed, a survey is non-invasive. We may therefore be unable to identify defects concealed behind plaster, finishes, furniture, flooring, insulation, wall coverings or other parts of the structure.
Moisture readings and visual observations represent conditions at the time of inspection. Conditions may change because of weather, occupancy, ventilation, leaks, alterations or other factors.
Our survey is not a full structural survey, building survey, drainage survey, electrical inspection, asbestos survey or valuation. We may recommend that you obtain advice from another appropriately qualified professional.
Reports and recommendations are prepared for the named customer and relevant property. A third party should not rely on them without our written agreement.
9. Quotations
Unless stated otherwise, quotations:
- Remain valid for [30] days;
- Are based on the information and access available at the time;
- Include only the work specifically described;
- May be revised if hidden defects or additional requirements are discovered; and
- Do not include decorating, flooring, joinery, electrical work, plumbing or the removal and replacement of fixtures unless expressly stated.
A quotation is not accepted until we confirm the instruction in writing and any required deposit has been received.
10. Additional work and unforeseen conditions
Damp and timber defects may extend beyond areas that were visible during the survey. Opening walls, floors or finishes can reveal additional damage or unsafe conditions.
If this happens, we will explain the issue and provide details of any additional work and cost. We will not undertake material additional chargeable work without your approval, except where immediate action is reasonably necessary to make the property safe or prevent further damage.
Any agreed additional work will form part of the contract.
11. Customer responsibilities
You agree to:
- Provide accurate and complete information;
- Follow reasonable preparation and aftercare instructions;
- Maintain suitable heating, ventilation and property maintenance where relevant;
- Promptly repair leaks or other defects outside our agreed scope;
- Avoid interfering with completed treatments;
- Notify us promptly if you believe there is a problem with our work; and
- Pay invoices when due.
We are not responsible for problems caused or worsened by a failure to follow our recommendations.
12. Payment
Payment amounts and stages will be set out in the quotation or booking confirmation.
Unless otherwise agreed:
- Deposits are due when requested;
- Final balances are due when stated on the invoice;
- Payments must be made in pounds sterling; and
- You must contact us promptly if you believe an invoice is incorrect.
For business customers, we may charge statutory interest and recovery costs on overdue commercial debts where permitted by law.
We may suspend work if an amount is overdue, provided doing so is lawful and reasonable.
13. Timescales
Any proposed start or completion date is an estimate unless we expressly agree in writing that it is fixed.
Delays may occur because of hidden defects, additional work, drying times, material availability, weather, access problems or circumstances outside our reasonable control. We will keep you reasonably informed of significant delays.
14. Workmanship, materials and guarantees
We will perform our services with reasonable care and skill and use materials that are suitable for their intended purpose.
Any specific guarantee will be described in the quotation or separate guarantee document. A guarantee may be subject to conditions, exclusions and ongoing maintenance requirements.
A guarantee will not normally cover problems caused by:
- New or unresolved leaks;
- Defective roofs, gutters, drains, plumbing or external ground levels;
- Inadequate heating or ventilation;
- Flooding or accidental damage;
- Structural movement;
- Alterations by another person;
- Failure to follow aftercare or maintenance instructions; or
- Work outside our contracted scope.
Nothing in these terms reduces your statutory rights in relation to services that are not performed with reasonable care and skill.
15. Complaints and remedial access
If you believe there is a problem with our work, please contact us promptly and provide reasonable details and photographs where possible.
You must give us a reasonable opportunity to inspect the issue and, where we are responsible, carry out appropriate remedial work.
We will handle complaints fairly and aim to respond within a reasonable period.
16. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation; or
- Breach of rights that cannot legally be excluded.
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for:
- Defects in areas we could not reasonably access or inspect;
- Pre-existing damage not caused by us;
- Work performed by third parties;
- Loss caused by inaccurate or incomplete information supplied to us;
- A failure to follow our recommendations; or
- Events outside our reasonable control.
If you use our services for business purposes, we will not be liable for loss of profit, revenue, business, contracts, anticipated savings or business opportunity.
These limitations do not affect the statutory rights of consumers.
17. Photographs
We may take photographs or videos to document property conditions and completed work.
We will use these for inspection, reporting, project management, insurance, training and record-keeping purposes. We will not use identifiable images of your property for public marketing without permission or another lawful basis.
18. Intellectual property
The website’s text, branding, graphics and other original content belong to us or our licensors and are protected by intellectual-property law.
You may view or print website pages for personal, non-commercial use. You must not reproduce, modify or commercially exploit our content without permission.
Survey reports and quotations are prepared for the customer and property identified in them. They may not be altered or presented misleadingly.
19. Third-party links
Links to third-party websites are provided for convenience. We do not control or endorse those websites and are not responsible for their content, availability or practices.
20. Events outside our control
We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including severe weather, supply disruption, transport problems, illness, industrial action, utility failure or changes in law.
We will take reasonable steps to minimise the effect and resume the service when possible.
21. Changes to these terms
We may update the website terms from time to time. The terms applying to booked work will normally be those accepted when the contract was formed, together with any later changes agreed in writing.
22. Governing law
These terms are governed by the laws of England and Wales.
If you are a consumer, you may bring proceedings in the courts applicable to your part of the United Kingdom. If you are a business, the courts of England and Wales will have exclusive jurisdiction.
23. Contact us
Questions, cancellations or complaints should be sent to:
Kennedy Damp Proofing
Email: info@hjkennedydampproofing.com
Telephone: 01273 110107