Terms and Conditions
Last Updated: August 2026
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your use of the Kennedy Damp Proofing website and your engagement with our services. By accessing this website or requesting our services, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use this website or request our services.
2. About Us
Kennedy Damp Proofing is a family-run damp proofing and timber treatment business based in Hassocks, Sussex. We have over 25 years of experience providing specialist treatments across Sussex and the South East. Our services are provided by Kennedy Damp Proofing and regulated in accordance with UK consumer protection laws.
Contact Details:
- Address: Hassocks, Sussex
- Website: kennedydampproofing.co.uk
3. Our Services
Kennedy Damp Proofing provides the following services:
- Damp proofing treatments
- Damp prevention advice and installation
- Tanking systems
- Woodworm treatment
- Dry rot treatment
- Associated timber treatment services
All services are provided at the property address specified in your booking or quotation. A site survey is required before treatment commences, except where otherwise agreed in writing.
4. Surveys and Quotations
4.1 Survey Requirements
- All properties require a professional survey to diagnose damp or timber issues and provide an accurate quotation
- Surveys typically take between 20 minutes and 1 hour depending on property size and condition
- The property owner or authorised representative must be present at the property during the survey
- Key Point: We do not collect property keys. An owner or estate agent must be present throughout our visit
- Survey dates and times are arranged by mutual agreement and confirmed via telephone, email, or SMS
4.2 Quotations
- Quotations are provided following completion of a survey and are valid for 30 days from the date of issue unless otherwise stated
- Quotations are based on the information gathered during the survey
- If circumstances change or additional work is identified after quotation, we will provide a revised quotation before proceeding
- Acceptance of a quotation constitutes an agreement to proceed with the work on the terms set out
5. Booking and Confirmation
- To book a survey or confirm work, you must provide accurate contact details and property information
- Booking confirmations are sent via your preferred method of contact (telephone, email, or SMS)
- You are responsible for ensuring all information provided during booking is complete and accurate
- If you need to reschedule or cancel an appointment, please notify us as soon as possible
6. Work Commencement and Completion
- Work will commence on the date agreed in the quotation or booking confirmation
- We will make reasonable efforts to work within the scheduled timeframe, though unforeseen circumstances may cause delays
- You are responsible for ensuring the property is accessible and that any obstructions are cleared before our arrival
- Work areas should be cleared of personal items and furnishings where necessary for safe and effective treatment
7. Guarantees and Warranties
7.1 Treatment Guarantees
Kennedy Damp Proofing provides guarantees on treatments completed. Full details of guarantee terms, periods, and conditions are provided with your quotation and completion certificate. Guarantees cover:
- Workmanship defects in our treatment application
- The performance of materials used in accordance with manufacturer specifications
7.2 Guarantee Limitations
Guarantees do NOT cover:
- Damage caused by structural failure, subsidence, or foundation issues
- Water ingress caused by broken gutters, downpipes, or other external drainage problems
- Condensation or other moisture-related issues outside the scope of agreed treatment
- Damage resulting from alterations or modifications to the property after treatment
- Wear and tear or natural deterioration over time
7.3 Guarantee Claims
To make a claim under guarantee, you must:
- Contact us within 12 months of treatment completion (or within the guarantee period stated in your certificate, whichever is longer)
- Provide photographic evidence of the issue
- Allow us to inspect the treated area
- Have maintained the property in reasonable condition
8. Payment Terms
- Payment terms are set out in your quotation
- We accept payment via bank transfer, card, and cash
- Payment is due upon completion of work unless alternative arrangements have been agreed
- A completion certificate and invoice will be provided upon payment
- If payment is not received within 30 days of invoice, we reserve the right to pursue outstanding amounts through legal channels
9. Health and Safety
- Our work is carried out in compliance with Health and Safety at Work Act 1974 and related regulations
- You are responsible for ensuring the property is safe for our operatives to work in
- You must inform us of any hazards, hazardous materials, or health concerns (e.g., asbestos, needle contamination, aggressive animals) before work commences
- Failure to disclose hazards may result in work being halted and rescheduled at additional cost
10. Liability and Limitations
10.1 Our Liability
To the extent permitted by law, Kennedy Damp Proofing’s liability arising from or related to this agreement is limited to the contract price of the work.
10.2 Exclusions
We are not liable for:
- Indirect, consequential, or economic losses (including loss of profits, data, or business opportunity)
- Damage to furnishings, flooring, or other property within the work area unless caused by our direct negligence
- Third-party claims (e.g., from tenants or neighbouring properties)
- Issues arising from the property’s underlying structural condition
10.3 Nothing Herein
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory consumer protection rights
11. Data Protection
Your personal data collected during booking and service provision is processed in accordance with our Privacy Policy. By booking our services, you consent to processing as described in the Privacy Policy.
12. Intellectual Property
All content on the Kennedy Damp Proofing website (text, images, graphics, design) is our property or used with permission. You may not reproduce, modify, distribute, or republish any content without written permission.
13. Limitation of Use
You agree not to:
- Use the website for any illegal purpose or in violation of UK law
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malware, or other harmful code
- Harass or abuse any person via contact methods on the site
- Make unsolicited commercial offers or spam
14. Third-Party Links
The website may contain links to third-party websites. We do not endorse, approve, or take responsibility for the content, accuracy, or practices of linked sites. Use of linked sites is at your own risk and subject to their terms and conditions.
15. Complaints and Disputes
If you are unhappy with our service, please contact us immediately at [contact details]. We will investigate your complaint and respond within 14 days. We are committed to resolving issues fairly and promptly.
If you wish to pursue a formal dispute, you may:
- Contact [local trading standards authority]
- Use the independent [alternative dispute resolution scheme if applicable]
16. Changes to These Terms
We reserve the right to update these Terms at any time. Changes take effect when published on the website. Your continued use of the website or request for services after changes constitutes acceptance of updated Terms.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.
18. Entire Agreement
These Terms, together with your quotation and booking confirmation, constitute the entire agreement between you and Kennedy Damp Proofing and supersede any prior negotiations, representations, or agreements.
For queries about these terms, please contact: Kennedy Damp Proofing Hassocks, Sussex 07761 075903