Last updated: 20 July 2026
Kennedy Damp Proofing (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit www.kennedydampproofing.co.uk, contact us or use our services.
1. Who we are
The data controller responsible for your personal information is:
Trading name: Kennedy Damp Proofing
Email: info@hjkennedydampproofing.com
Telephone: 01273 110107
If you have any questions about this policy or how we handle your information, please contact us using the details above.
2. Information we collect
We may collect the following personal information:
- Your name
- Your email address
- Your telephone number
- Your home, property or correspondence address
- Details about your property and the issue you have asked us to investigate
- Photographs, videos, plans or documents you provide
- Appointment and survey information
- Details of quotations, work requested and services supplied
- Payment and transaction information
- Messages and correspondence between you and our team
- Marketing preferences
- Technical information about your use of our website, such as your IP address, browser, device type and pages visited
- Any other information you choose to provide
We do not normally collect special-category personal information. Please avoid sending unnecessary medical, financial or other sensitive information through our website.
3. How we collect your information
We may collect information when you:
- Submit an enquiry or booking form
- Request a survey or quotation
- Telephone, email or message us
- Book an appointment
- Enter into a contract with us
- Make a payment
- Provide photographs or information about a property
- Subscribe to marketing communications
- Visit or interact with our website
- Communicate with us through social media or another third-party platform
We may also receive information from landlords, tenants, property owners, managing agents, contractors, professional advisers or referral partners where they are authorised to contact us regarding a property.
4. How we use your information
We may use your information to:
- Respond to enquiries
- Arrange and carry out surveys
- Assess damp, timber, condensation and related property issues
- Prepare reports, recommendations and quotations
- Provide our services and manage ongoing work
- Process payments and maintain financial records
- Contact you about an appointment, quotation or project
- Provide customer support
- Manage complaints, disputes and warranty matters
- Maintain appropriate business, insurance and legal records
- Improve our website, services and customer experience
- Protect our website and business against fraud or misuse
- Send marketing communications where you have consented, or where otherwise permitted by law
- Meet our legal, tax and regulatory obligations
5. Our lawful bases
Under UK data-protection law, we must have a lawful reason for using your information. Depending on the circumstances, we rely on:
- Contract: when we need your information to provide a quotation, arrange a survey or perform a contract with you.
- Legitimate interests: when it is reasonably necessary to operate and improve our business, respond to enquiries, maintain records or protect our legal rights.
- Consent: when you choose to receive certain marketing communications or accept non-essential cookies.
- Legal obligation: when we must process or retain information to comply with the law.
- Legal claims: when information is necessary to establish, exercise or defend a legal claim.
Where we rely on consent, you may withdraw it at any time.
6. Survey and property information
When inspecting a property, we may record observations and take photographs or videos of relevant areas. These may include signs of damp, condensation, mould, timber decay, wood-boring insects, plaster damage or related defects.
We use this information to prepare reports and quotations, maintain project records and respond to later questions or claims.
Please ensure that you have permission to arrange an inspection and provide us with information about the property, particularly if you are a tenant, agent or other representative rather than its owner.
7. Payments
Payments may be processed by an independent payment provider. We do not normally receive or retain your complete debit or credit-card details.
Payment providers process information according to their own privacy policies. We may receive transaction details including the amount paid, payment status, date and a payment reference.
8. Who we share information with
Where reasonably necessary, we may share information with:
- Employees and authorised members of our team
- Contractors, technicians and service providers involved in delivering the work
- Website hosting, customer-management, booking, email and IT providers
- Payment processors and accounting providers
- Insurers, surveyors, professional advisers and legal representatives
- Regulators, government bodies, courts or law-enforcement authorities
- A purchaser or successor if the business is sold or reorganised
We do not sell your personal information.
Service providers may only use your information to provide their contracted services and must protect it appropriately.
9. International transfers
Some technology providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.
10. Marketing
We may send you information about our services where:
- You have asked to receive it;
- You have given your consent; or
- We are otherwise permitted to do so under applicable law.
You can unsubscribe at any time by using the unsubscribe link in an email or contacting us directly.
We may still send necessary service communications about an enquiry, appointment, payment, quotation or project.
11. Cookies and analytics
Our website may use cookies and similar technologies.
Necessary cookies help the website function and cannot always be disabled. With your permission, we may also use analytics, advertising or other non-essential cookies to understand website usage and improve our marketing.
Where consent is required, non-essential cookies should not be activated until you make a selection through the cookie banner. You can change your choices using the cookie settings available on the website.
Further information should be provided in our Cookie Policy or cookie-management panel.
12. How long we retain information
We keep personal information only for as long as reasonably necessary.
Retention periods depend on the nature of the information and may be affected by contractual, tax, insurance, warranty and legal requirements. Enquiry information that does not result in work will normally be deleted or anonymised when it is no longer required.
Certain financial and project records may need to be retained for several years.
13. How we protect your information
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission or storage system is completely secure. Please take care when sending sensitive information electronically.
14. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your information
- Ask us to restrict how your information is used
- Object to certain processing
- Request the transfer of information you provided
- Withdraw consent
- Object to direct marketing
- Complain to the Information Commissioner’s Office
Some rights are subject to legal exceptions. We may need to verify your identity before responding.
You can contact the Information Commissioner’s Office through www.ico.org.uk or by calling 0303 123 1113.
15. Third-party websites
Our website may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
16. Children
Our services are not directed at children, and we do not knowingly collect personal information from anyone under 18 through the website.
17. Changes to this policy
We may update this Privacy Policy occasionally. The latest version will be published on this page with its updated date.